Refund & Cancellation Policy

You don't pay until your laundry is back in your hands. If anything looks wrong at handover, tell the driver before paying — we fix it first. That's the foundation of every policy on this page.

If you find any odor, stain, or missing item within 24 hours of delivery, contact us and we re-wash, treat, or resolve it completely free. Stain-removal work is only ever charged when the stain actually comes out — if we can't remove it, you don't pay for the attempt.

If an item is lost or damaged and it's our fault, we compensate 100% of the item's replacement value. Declare high-value or designer items in advance so we can give them dedicated handling and agree on their value up front.

Before pickup: cancel or reschedule any time, free. After washing has started: the order is charged in full — the work has been done. If our pickup is late or we can't meet the promised time, you can always cancel free of charge.

If you paid cash, refunds are returned in cash or by bank transfer — your choice. If you paid by bank transfer, we refund to the same account within 2 business days. If you paid by international card, the refund goes back to the same card; banks typically post it within 5–10 business days.

Message us on WhatsApp or call +84 397 544 696 within 24 hours of delivery with your order code (GO-YYYY-NNNN) and photos of the issue. We respond around the clock and resolve most claims the same day.

Last updated: 24 July 2026